Frequently Asked Questions.
Survivor FAQs
Every journey begins differently. These answers can help you understand what to expect when you’re ready to take the next step.
Looking for information about a specific service? We encourage you to explore our Adult Services page for a complete overview of available programs and resources. If you still have questions, return to these FAQs, ask HOPE Chat, or call us at 817-916-4323. We’re here to help.
No. Our services are free, and you do not need insurance.
No. You do not need an appointment to visit One Safe Place. Walk-ins are welcome Monday through Friday from 8:00 a.m. to 5:00 p.m. when our advocates, staff, and partner agencies are available to provide services. If you are experiencing an emergency after hours, security personnel are available onsite to help connect you with immediate emergency resources; however, regular intake and services are provided during business hours.
No. One Safe Place serves individuals and families impacted by domestic violence, human trafficking, and other forms of victimization. In addition to providing direct services and support to survivors, we help create safer communities through crime prevention, violence reduction, and public safety programs such as Crime Stoppers and Project Safe Neighborhoods.
Yes. If you need to bring your pet, we have an onsite kennel where they can stay safely while you meet with staff, receive services, or while we help coordinate short-term housing options. If you have questions about your pet’s specific needs, just let us know when you arrive.
That’s okay. Many people come to One Safe Place feeling overwhelmed or unsure where to start. You do not need to have all the answers. We can help you understand your options and take the next step at your own pace.
You do not need to be certain before reaching out. Many people come to One Safe Place because something does not feel right in their relationship, even if they are not sure what to call it. We can help you understand your situation, explore your options, and decide what feels right for you.
There is no such thing as “minor” or “excusable” abusive behavior, not even once. Any threat or act of physical violence, emotional or psychological manipulation, forced sex, financial control, or isolation can cause severe, lasting physical and mental health issues for you and your children.
You can still come to One Safe Place. You do not need a police report, court documents, photographs, or other evidence to speak with an advocate. Our role is to listen, help you assess your options, and connect you with the support and services that may be right for you.
Yes. We do not share information with outside agencies unless you give us permission to do so or we are required by law.
Yes. You do not have to leave your relationship, file a police report, or pursue legal action to receive services. We will meet you where you are and help you understand your options without pressure or judgment.
No. Coming to One Safe Place does not automatically result in law enforcement involvement, an arrest, or criminal charges against your partner. Decisions about involving law enforcement are yours to make, and our team can help you understand all of your available options.
Your first visit begins with a conversation. An advocate will listen to your story, help identify any immediate safety concerns, and work with you to create a personalized service plan connecting you to the resources and partner agencies that best meet your needs.
Yes. Children are welcome at One Safe Place. We offer services specifically for children and families, including counseling, advocacy, and childcare support during appointments when available.
You do not need to bring anything to receive help. If it is safe to do so, you may want to bring identification, important documents, medications, or other essential items. If you cannot bring these things, we can still help.
That’s okay. Transportation should never be a barrier to getting help. One Safe Place partners with Uber to provide free rides to and from our facility for individuals seeking services. Call us at 817-916-4323 and we can help coordinate transportation and discuss the options available to you.
Yes, if your situation involves domestic violence, sexual assault, stalking, trafficking, or another form of victimization. While One Safe Place is not a shelter or housing provider, we can help connect survivors with emergency shelter placement, housing resources, and partner agencies that may be able to assist with safe housing options.
Children's Services FAQs
Children experience trauma differently. Our services help children and families find safety, support, and hope
For detailed information about counseling, advocacy, Camp HOPE, childcare, and other programs for children and families, please visit our Children’s Services page. If you still have questions, return to these FAQs, ask HOPE Chat, or call us at 817-916-4323. We’re happy to help.
Yes. Children are welcome at One Safe Place. We offer services for both adults and children, and our team can help determine what resources may be appropriate for your family. We also provide free onsite childcare for children accompanying a parent or caregiver who is receiving services, allowing you to focus on your appointment while your children are cared for in a safe and supportive environment.
Children who live in homes where abuse occurs are often affected, even if they have never been physically harmed or directly witnessed the abuse. Changes in behavior, anxiety, difficulty sleeping, trouble concentrating, or withdrawal can all be signs that a child has been impacted.
One Safe Place offers trauma-informed services designed to help children heal, build resilience, and feel safe again. Through counseling, advocacy, age-appropriate support, and programs like Camp HOPE, we help children and families move toward hope and healing together.
Yes. Children’s counseling and family counseling services are available through One Safe Place and our partner agencies. During your visit, we can discuss which services may be right for your child and family.
One Safe Place provides services and resources for children, teens, and adults. During your visit, we can help connect your family with age-appropriate support.
Yes. The Underground, operated by our onsite partner Unbound Now, is a 24/7 drop-in center for youth ages 10 to 22 who are at risk of or experiencing human trafficking. Youth can access a safe space, basic necessities, support services, and connections to additional resources.
About One Safe Place
Our work spans many programs, services, and partnerships, but our mission is simple: creating family and community safety.
If you’re looking for information about a specific program, service, or initiative, we encourage you to explore the relevant pages throughout our website. If you can’t find what you’re looking for, ask HOPE Chat or contact our team at 817-916-4323 and we’ll point you in the right direction.
One Safe Place is a nonprofit organization dedicated to creating family and community safety throughout Tarrant County. We provide direct services and support for survivors of domestic violence, human trafficking, and other forms of victimization.
Through crime prevention programs, community partnerships, and public safety initiatives such as Crime Stoppers and Project Safe Neighborhoods, we also work to prevent violence before it occurs.
Together, these efforts help break cycles of victimization, hold perpetrators accountable, and support survivors and their families on the path to healing and stability.
A Family Justice Center brings multiple agencies and services together in one location, making it easier for survivors and their families to access support, advocacy, counseling, legal assistance, law enforcement resources, and other services without having to navigate multiple offices throughout the community.
Learn more the One Safe Place Family Justice Center
One Safe Place serves individuals and families affected by domestic violence, domestic abuse, human trafficking, and other forms of victimization. We also provide prevention, education, and community safety programs that benefit the broader community.
Services may include advocacy, counseling, safety planning, children’s services, legal assistance, healthcare navigation, financial empowerment, job skills development, housing and shelter coordination, and specialized support for survivors of domestic violence, sexual assault, human trafficking, and other crimes.
More than 25 partner agencies collaborate through One Safe Place, allowing individuals and families to access a wide range of services in one location rather than navigating multiple agencies on their own.
People experiencing violence or crisis often need help from multiple organizations at the same time. Bringing services together under one roof reduces barriers, improves coordination, and makes it easier to access support.
There are many ways to support One Safe Place and the families we serve. Community members can make financial contributions, volunteer their time, donate needed items, attend events, or help raise awareness about our services and mission. Every contribution helps create family and community safety throughout Tarrant County.
Yes. One Safe Place accepts new and gently used clothing donations through Carrie’s Closet, our onsite clothing resource for survivors and their families. To ensure donated items are ready for immediate use, all clothing should be clean, in good condition, and placed on hangers when donated.
Yes. We regularly host tours and community education opportunities for individuals, organizations, businesses, and community groups interested in learning more about our mission and programs.
One Safe Place is committed to creating safer families and safer communities through education, prevention, collaboration, and public safety initiatives. In addition to our Family Justice Center, we offer programs that help children heal from trauma, empower survivors through job skills training, educate professionals and the public, strengthen neighborhoods, support law enforcement partnerships, and work to prevent violence before it happens.
Our community programs include Camp HOPE, Journey to HOPE, The Ladder, Imagine No Violence, One Safe Place Trainings, Crime Stoppers, Project Safe Neighborhood, and the Fort Worth Bike Patrol Support Group.
To learn more about each program, visit our Programs page: https://onesafeplace.org/programs/